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Had an enquiry yesterday from a previous customer. All, good, nice to hear from returning customers as we’ve done several jobs for her. But one the jobs was a fabric protection, which she got given she has a large, slobbery dog vs an expensive suite. But she was concerned as one corner was showing signs […]
We’ve had a customer with the worst luck imaginable! He splurged and bought a beautiful quilted, wool/viscose blended fabric worth $25,000 and in the first week of ownership, dozed off on the couch with a full cup of coffee in his hand. That was fine, until he woke up with a start as you do. […]
This week we had the classic “we’ve got ourselves into a bit of bother” phone call. Seems a regular client had decided on taking in a fairly large rescue dog after their cat passed away. Beautiful dog, lovely nature (and just loooves pats!), but also a bit of a nervous disposition, which lead to a […]
We just love it when a customer tells us, “No, no real stains or odours to speak of.” Only to attend the job to find the carpets are one big stain with pockets of urine!! (Thanks Melody for this referral! LOL) Unfortunately, that’s what Ash faced this week on a large, 9 bedroom house on […]
Another common misconception is that salt is a cure-all when you have a liquid spill. Just pour it on there and it’ll absorb all the liquid, sweet as! Well, the answer is yes… and no! Yes it will soak up moisture, but it can have an unintended consequence. You see salt is sodium chloride, or […]
It seems to be a regular occurrence where we get people saying that “their Triexta carpet is faulty, it just won’t clean, the stains keep coming back”. The problem is not so much that the carpet doesn’t clean, it’s just incredibly hard to flush and extremely sensitive to any residues left behind. So you come […]
Well hello, hello and welcome one and all to 2024! We’re looking to have another big year again, with your help. So, just to refresh your memories, here are the things we can do: Carpet cleaning • Upholstery cleaning • Tile and grout cleaning • Advanced spot and stain removal • Colour corrections or dyeing […]
This week, poor Ash got called out to do some carpets and a mattress. All good, until the owner informed him that the mattress was covered with every imaginable bodily fluid from a sick person having been on it for an extended period of time They then expected Ash to perform miracles on it; and […]
Carl got called out to do an outdoor setting this week with water marks. “Piece of cake”, or so we thought as outdoor fabrics are designed to get wet. So Carl gets there, sure enough brown marks all over the fabric – and they simply won’t rinse off! Just plain acrylic, so this should not […]
We’ve had a number of very expensive lounge suites to do this week. Most notable one was a brand new one, not even delivered to the customer yet. 2 spots of unknown origin were found on a corner piece – the boss, against the advice of his workers, tried to take matters into his own […]