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Had a fun(?) commercial job with all 3 of us in attendance this week! A retail store in Perth, with some very exclusive rugs and upholstery to be done, with lots of our favourite viscose fibres. Some of the items were quite straightforward but others… next level silliness. Just the sort of thing you’d want […]

Well, that was interesting! Tuesday, Darren and I attended a job in North Coogee, beautiful house overlooking the ocean. The house was only a few months old, but the carpet had suffered a rather serios incident where their dog, currently on meds and needing to pee a lot, couldn’t get her attention in the middle […]

This week we were presented with a new challenge. A very high-end furniture boutique in Nedlands with lots of outdoor furniture, including 3 umbrellas. Covered in a myriad of spots from insects and… other flying critters! Very tall, very soiled and our challenge to get them clean! A little lateral thinking and we worked out […]

There is a carpet that does get sold quite a bit for both its luxurious feel and its ability to resist staining… but don’t believe the hype. I had one customer last week that had already had her carpet cleaned twice after her aging pup had had a wee accident. Both times the stain seemed […]

We had a customer this week that had bought a house a few years ago, with stains already pre-existing. The carpets had progressively worsened over that time, with some traffic areas being almost black! It was a case of either we could restore the carpets to a usable condition OR they replace them. As usual, […]

Sometimes it takes a trained and/or fresh set of eyes to look at a job to work out what is really going on.. Had a call a couple of weeks ago from a lady who’d had a bit of water damage, dealt with by another contractor. Once it was all done and dusted, a mark […]

Had a few “oh Dear” moments this week, but one yesterday stood out. A customer messaged me on Sunday, appalled because she and her doggy had been visiting a friend when it disgraced itself! Brand new, high end wool rug, now sporting a lovely yellow mark, which they tried to clean themselves but realised that […]

This seems to have been a recurring theme for us in the last couple of weeks. People calling us after accidentally drawing on the expensive leather lounge suites! But therein lies the problem. Solvent based inks such as your Bic ballpoint pens have this ability to penetrate through the pigment layer and into the leather […]

Had a job that Carl attended this week, where a child had vomited on a wool carpet – not pleasant I know but the sort of thing we have to deal with from time to time. Normally these jobs are fairly straightforward for us, but in this case it turned out to be anything but! […]