POSTS
Had a few “oh Dear” moments this week, but one yesterday stood out. A customer messaged me on Sunday, appalled because she and her doggy had been visiting a friend when it disgraced itself! Brand new, high end wool rug, now sporting a lovely yellow mark, which they tried to clean themselves but realised that […]
This seems to have been a recurring theme for us in the last couple of weeks. People calling us after accidentally drawing on the expensive leather lounge suites! But therein lies the problem. Solvent based inks such as your Bic ballpoint pens have this ability to penetrate through the pigment layer and into the leather […]
Had a job that Carl attended this week, where a child had vomited on a wool carpet – not pleasant I know but the sort of thing we have to deal with from time to time. Normally these jobs are fairly straightforward for us, but in this case it turned out to be anything but! […]
We’ve had a rash of inspections to do in the last week, all related to carpets not performing to expectations. And in each case, it was a matter of the customer’s maintenance not being up to scratch! It seems that people will spend plenty of hard-earned cash on carpets, but when it comes to vacuum […]
Had an enquiry yesterday from a previous customer. All, good, nice to hear from returning customers as we’ve done several jobs for her. But one the jobs was a fabric protection, which she got given she has a large, slobbery dog vs an expensive suite. But she was concerned as one corner was showing signs […]
We’ve had a customer with the worst luck imaginable! He splurged and bought a beautiful quilted, wool/viscose blended fabric worth $25,000 and in the first week of ownership, dozed off on the couch with a full cup of coffee in his hand. That was fine, until he woke up with a start as you do. […]
This week we had the classic “we’ve got ourselves into a bit of bother” phone call. Seems a regular client had decided on taking in a fairly large rescue dog after their cat passed away. Beautiful dog, lovely nature (and just loooves pats!), but also a bit of a nervous disposition, which lead to a […]
We just love it when a customer tells us, “No, no real stains or odours to speak of.” Only to attend the job to find the carpets are one big stain with pockets of urine!! (Thanks Melody for this referral! LOL) Unfortunately, that’s what Ash faced this week on a large, 9 bedroom house on […]
Another common misconception is that salt is a cure-all when you have a liquid spill. Just pour it on there and it’ll absorb all the liquid, sweet as! Well, the answer is yes… and no! Yes it will soak up moisture, but it can have an unintended consequence. You see salt is sodium chloride, or […]